- I have worked for First Foto
(the in-hospital infant photography
- business) since 1985. Our then
President, Ray Harmon would have done
- exactly the same thing for any
of our new Moms. It was a smaller
- business then, but this
wonderful, intuitive man knew every employee,
- and what position they held
within the company.
- I was a receptionist then. One
that could draw and write fairly well. I
- received the first Macintosh
they had ever seen, to write news articles
- and draw little pictures, and I
loved it! Well, that's history and I'm
- the Senior Graphic Artist now
at "Growing Family First Foto". Thanks to
- the mighty inspiration of the
Mac.
- I'm happy there is an ISP for
Macintosh. There are soooo many out there
- that have no clue how to serve
the millions of mac users (we're used to
- the hassle of the non informed,
but it does get tiresome...).
- I wish your business great
success. And, I hope you never lose the
- "personal touch" that means so
much to so many.
- Sincerely,
- Cheryl
- P.S. By the way, I was using
the internet tonight within five minutes by
- following your very detailed
and easy directions. That's NEVER happened
- before with any ISP!
-
- J.R.
Thanks!
You know, I tell everyone that will listen that they need
to sign up with MacOnLine. You seem like you care about
what the customer thinks about you and your service. This
customer thinks that you guys are #1.
Thanks again for all of your help,
Jeff
-
- Dear Mr. Cunningham,
- The last time I wrote to you
I had written a scathing letter.
- I would like to take this
opportunity to apologize for an
undeserving
- missive.
Since that time I have taken great pains to have my
phone lines
- inspected. Indeed, you have
stated the obvious. The telephone lines are
indeed
- faulty. Currently, I am
having new and clean lines installed, at my
expense,
- to insure a higher quality
of transmission.
- Once again my apologies for
a harsh and undeserved missive.
- Warmest Regards,
- L.
-
- Hi J.R.,
- We're on! I don't know how;
Bennie won't tell me, but it's (AirPort) working
and I couldn't be happier. He says
if you want to hire him as a Tech
Support guy, he'll tell the secret.
(He's a Mac software bughunter by
profession.)
- Thank you for always being
there when I'm in trouble! Your CARE
- really is
appreciated.
- Try to take it easy for awhile
today and watch a little bit of the game!
- Susan
- Hi Jarcy,
- I haven't written for a
while. I was the guy who came back to
Macol
- after leaving earlier this
year. You said that you would leave the
- light on for me when I left
and I followed it and came back to the
fold
- after a few months. I was
the one who had problems with Macol and in
my
- absence from the service,
you somehow fixed every last damn problem
I
- personally had with the
company and then there was nothing else I
could
- do but march right back
"home".
- Well, I just wanted to say
that you are doing an awesome job with
this
- ISP. It seems like every
month Macol's features get better and
better.
- Your personal service and
attention to every little detail of the
- company really makes a
difference to me. Even when there are
problems,
- your sincere and oftentimes
comical explanations are far above and
- beyond what I have ever seen
in a company. Sometimes I have to just
- shake my head and
smile.
- I just wanted to tell you
that. As I said when I came back to Macol,
I
- believe in giving credit
where credit is due. You certainly deserve
- credit. I wish every company
was run like you run Macol.
- Sincerely,
- Glenn
- I just installed the update
tonight and I connected on the FIRST try! This hasn't
happened in, it seems, like a month. I was very skeptical
about the FlashRom update doing anything, especially
because the date of the Readme file for the updater is
July 1998. They just didn't update the "date". So, thanks
for the advice and it seems we're back to sanity again.
;-)
Michael
- J.R.: Been 2+ weeks since
properly configuring my modem (w/your astute help). 90%
of connects are @ 44 kps, balance are @ 45,333 (odd
speed?). I'm posting 'cause I just logged on 1st time @
48 kps: zounds! And being late Sunday morning here in St.
Louis I would expec "The Pipe" to be rather full. Great
service, thanks again!
David
- J.R. Cunningham,
- I recently sent in a couple
of notes asking for technical help.
- One was regarding email
relay problems and one of your technicians
replied
- with what appears to be the
right fix. I'm pleased as I can now use
email
- at work, as well as
home.
- I was also experiencing
dial-in problems. My modem could not/would
not
- communicate with your
Baltimore modem and sometimes could not even detect
a
- carrier signal. I am using a
GV PC Card and updated its firmware. I
- searched for the correct
modem init string and think I have found one
that
- allows me to connect stably.
So I think that problem is okay for now.
- My other purpose in writing
is to thank you for the prompt responses in
all
- situations. It seems that
MacOL is doing much better on Tech Support
and
- that is very
pleasing.
- I went to the MacOL web page
today and discovered that it had been
changed.
- It seems to have been
changed for the better! It not only loads
much
- faster, but is easier to
navigate! Kudos!
- Keep up the good work and
your sense of humor!
- Rex
- Dear Mr. Cunningham,
I want to thank you very kindly for your assistance in
getting Ann and
- myself back on line. You
were very friendly, informative and patient. As
a
- manager of a restaurant
department in a retail natural foods co-operative
I
- am very keen towards
excellent customer service and that is exactly what
you
- provided. With such an
approach I am sure that your business will
continue
- to grow. Now I will in some
strange sense look forward to future
internet
- problems so that we may have
an opportunity to speak again! I will
strongly
- recommend your company to
all Macintosh users. Thanks again!
- Sincerely,
- Alex
- Dear Mr.J.R. Cunningham:
- Thank you for the reply. I
have not had service like your company
- provides in a long time. A
tech support person helped me and also determined that
the problem was my modem. He
suggested that I go to a web
site called "www.56k.com" This would allow me
to update the drivers for my
modem.
Thanks for such a great service for the
small
- number of MacFanatics out
here that have to live in a Microsoft
world.
- Always Rick
-
- J.C.:
- Once more thank you for the
posts. I finally figured out where/how
- to procure/properly load my
GV modem firmware/script
- updates. Logged on four
times this morning @ 46K, never
- ever been able to do that
before. Last 2 connects were @ 45,333k,
- if I'm able to maintain
these speeds I'll be more than pleased.
- Thanks again for your
suggestions!
- David
- Dear Mr. Cunningham:
- It is not often in today's
world to see a message from a vice
president
- of anything, let a lone
one's ISP. I think very highly of macol and
the
- service that has been
provide has only served to tighten the
relationship
- between your company and
myself. Thank for caring enough to send the
message
- yourself and not just from
tech support. I understand that you can
broadcast
- one message to everyone on
the mailing list that is stored in the
system,
- but at least you put your
name to it an made sure it was sent. Not
many
- exec's would have done that,
they would have sent a memo to tech support
to
- email everyone and when tech
support was overwhelmed with trying to
help
- customers and the message
was delayed, then heads would roll.
Typical
- American business practices.
It is nice to see a hands on type that can
type
- his own message and press
the enter key.
- Thanks for a great ISP and
the best service I have ever had from an
internet
- company.
- Rick
- Hi,
- I have probably hassled this
ISP more then anyone else and it seems that
90%
- of my problems were on my
end and not theirs. Now that I solved my
- connection problems I have
been able to hold a connect and even get 45 to
60
- kps. I am on a T-1 line at
work and with my new mac I sometimes see
the
- pages load almost as
quick.
- Just wanted to say thanks
and sorry for all the calls and Emails.
- Dave
- Mr. Cunningham:
- Thank you very much for
taking the time to call me tonight. Your
help
- did the job! Everything
seems to be working fine now. I discovered
a
- modem script that came with
the firmware upgrade and placed it in the
- "modem script" folder in the
System folder (so that's what they gave me
- that for!!!). It showed up
in the "Modem" control panel; I change it
to
- that one (it is called "GV
flex/V.90 ARA 2.1/3.0/OT-PPP") and changed
- the init string to the one
you suggested. Everything is faster than
I've
- ever experienced on the
internet! I tried connecting several times
and
- it worked each
time.
- Thanks again for taking the
time to help me. You have a customer for
- life!
- I wish you guys (ya'll) all
the best in your business. Maybe I'll drop
- by sometime when I'm
traveling from Nashville to Birmingham.
- Steve H.
- Dear Jarcy,
Ewe, Do I feel sheepish or what? Bah-ah-ah-ah-ah!
I have figured out what the problem was. I felt confident
that it had something to do with the communication
between my modem and your modem at the dialup. My modem
didn't know it was supposed to be V.90. Evidently when I
had downloaded the 3com Modem Update Wizard and installed
it, that was all that happened. I unstuffed and installed
the modem update wizard but somehow the modem was never
really falshed. I repeated the process earlier this
morning and now I am connecting at 50666.!!!! A
Sigh,
Carole
- Dear Mr. Cunningham:
Thanks so much for emailing me, calling me, and for
personally clearing up my email problem. I still find
myself amazed that you took the time to do all that. When
a person in your position takes the time to read about
the problems, reply to it, clear it up, and call a client
about it.... that says a lot about your organization.
From my personal experience, a company that cares that
much about its customers will be a great success -- both
financially and in the eyes of the people. Your actions
speak volumes about your company ideals and policy.
I found myself boasting to many of my colleagues about
how the creator of macol both cleared up the problem and
personally called me about it. As I told you, I often
promote Apple wherever I can. I have also been doing some
macol namedropping as well.
I wish you and your business the best of fortunes now and
in the future.
LONG LIVE APPLE!!
Sincerely, M.C. A.
- J.R. thanks for all your help. It is especially heart
warming to find an ISP that actually know how Macs work.
My last ISP (AOL) had tech reps that knew nothing about
Macs. Half the time I had to explain to them how the
system works. NOT GOOD!!! My ISP before them, (ICANECT)
likewise had tech reps with no real experience with Macs.
I am a customer for life, just tell me when I can get you
guys on a cable modem!
Sincerely yours
Stuart T.
- On a different subject, I have
had occasion to call MacOL's customer support several
times over the months that I have been a subscriber and
have been _extremely_ impressed with them. The people I
have talked to have been very friendly, very
professional, and obviously concerned with my problem and
getting a solution to it. There are some other companies
that I deal with that ought to take a page from your book
and realize that advertising attracts new customers but
service keeps them.
DG
- Thank you once again, tech
support people. I think your advice will fix my problem.
I don't know what I would do without you all, since I'm a
novice on Macs. Each and every one of you has been just
great to me.
Susan Miller
- JRC,
Thank you SO much for your call, and for all that great
info. It certainly was "above and beyond the call of
duty," and I want you to know I appreciate the way you
guys are doing things. She's a hummin' and a buzzin' like
never before! I did what you said, and just signing on to
the web took about 1/3 the time it WAS taking!
Thanks bro'!
pax,
Alan Horvath
- Dear Mr Cunningham
Right after I sent that email Raymond called me back and
me back and got everything taken care of. It was not even
ten minutes before he called me. Now that is great
service. I waited three months for my pre-paid year with
flashnet to expire. Your service and connection speed and
stability are all so much better that they cannot even be
compared with what my family suffered through with
flash.net. Keep up the great work you have a great
service and I am telling all of my friends about
macol.
Sincerely,
Daniel Flores
- Hi J.R.!
Man! Talk about growing pains! I hope you're weathering
the recent storms and growing pains. Just wanted to give
you all a vote of confidence from New Hampshire. I know
that once the bugs are worked out that Mac On Line will
continue to be the best of the net.Believing in your
dream is what makes it happen.It got us to the moon
didn't it? Hang in there.
Best
Kevin
- Dear Sir:
I'm happy to report that since your company switched over
to your home servers, the performance and reliability of
getting on and staying on the internet has improved
dramatically. NO LONGER have I experienced slow
downloads, busy signals, connections dropping out, and
e-mail problems. Just wanted to take the time to THANK
YOU for your efforts and for addressing the problems I
had earlier (mentioned above) with your service. It's
been about month now and your service has worked
flawlessly every time I've logged on. I'll be happy to
recommend your service to friends and family at this
time. Keep up the good work.
Best regards,
Deo Andres
- Hey there. It's Jason again (the one with all of the
connection/speed problems). I found out what the problem
was! Thought you might want to know. It turns out that
the phone cord to one of the office phones was not
insulated properly and shorted out alot. After I
unplugged the phone from the wall jack, the modem worked
fine!
Thanks for all of the help!
Jason
- Just a note to say how much I like your fine service
here. MacOnLine is great! I've been on board less than a
week and already I can't stop raving about it. I was in
the evil grip of America Online for 2 years so you can
understand my jubilation.
Eric
- You folks at MacOnLine are doing a great job! The
network and servers are stable, quick and responsive, as
is your support organization. Everything works like it
should! Keep up the good work!
Gerry M.
- Wow J.R.,
I really have to let you know just how impressed I am.
Not only do I get a reply in under 5 minutes, but it's
from a Vice President! You have just secured a customer
for life!!!!!!! With or with out V.90. Thank you,
Sean
- You've got a promise of at
least six ( new members) by your startup date. (And
that's without even asking them.) Gool luck on your new
venture. It sounds like an exciting opportunity and I
wish you tremendous success.We will do our best to get
the word out to all the Mac folks here.
Ernie
- I am so glad I hung in there.
Your connections are extremely fast and I am impressed.
Thanks for you helping me out. Connecting fine. Now I
gotta switch some stuff to MacOnLine.net
Eric
- Your tech support staff has
been extremely helpful (I don't have to tell you how
fantastic YOU'VE been!), and everything's working just
fine now.
Rudy
- Thanks for the welcome and I
Love it so far!!!!
- I just wanted to thank you for
your hospitality. My last internet service was very bad.
I sure hope you keep up the good work. Your telephone
staff was wonderful too! Keep up the good work.
MAS
- I'm working in the the computer
industry and starting to learn web page design hoping to
start my own business and I need a lot of support from
people who uses the same format as mine. I find your web
page simple and neat and the links are straight-forward.
I hope that your service will meet my expectations.
Lito
- It is 12:53 am (really, it is)
and I am finally online! You have some wonderfully
enthusiastic and knowledgeable people on your staff. I
think half the US was covered. You contacted Rina in
Oregon who contacted Bob who called me midnight (my
midnight). He was most helpful and finally got my Mac and
the Internet working together. Rina and Bob's senses of
humor coupled with my frustration and outright threats to
send them all to detention made for an enjoyable time.
Your correspondence to me online was also a lot of fun.
Thank you all very much for all your help. Good luck to
you and your new company. I wish you well and hope it
prospers. Remember Cathy's mother-in-law--you never
know.
Grace
- Thanks very much for your
pateience and prompt replies to my questions. It gives me
a good feeling about your service!
***** Paul *****
- I just signed up with
MacOnLine.net. I certainly hope this will last longer
than the e-world did. I am excited that a Macintosh first
friendly ISP is finally back....I asked the registration
person if you had any brochures or flyers (printed stuff)
for hand outs? I am in a Windows city, all mac users are
underground. However, there is a fairly large user group
here called: MESA (Macintosh Enthusiast of San Antonio).
I would very much like to help promote MacOnLine.net ISP
to Mac users. Any help I can offer just let me know. If
you have printed media, please send some and I will hand
it out at MESA meetings. Anyway thank you for being part
of this Mac ISP company. I wish you all the success.
Thank you very much,
Blake
Mac user since Dec 1983.
- Thank you for your time and
attention. Everything is working fine now.
Dave
- I loved the site, it was a a
pleasure to browse. I liked what I read of your
services/plans but I connect with a PC/Win95. I
especially got a laugh out of your comparison with other
services. It's nice to see someone out there working for
the user.
Thanks,
Ryan
- You sound like a great ISP for
"the rest of us".
-Jason
- OK, I'm signed up on
MacOnLine.net. Do you get a commission ?
:) Rugdog
- Where do I go, who do I call to
get the ball rolling here and get me out of Flash.net
Hell?
Michael
- I wish you the best of
continued success with the operation... it's the kind of
service we Mac-users practically need... to move in the
world and to garner increasing validity in the computer
world.
Paul G.
- After six years of using a
modem-less 286, I'm finally ready to upgrade to the
glories of Apple-dom; I plan to get an iMac in the near
future. I've been looking over various ISP's, only to
find that they invariably have second-class Mac support.
Needless to say, when I saw your company's ad in "Mac
Addict", I was thrilled. *Finally*, a Mac-centric ISP!
...Thank you for reading, Mr. Cunningham; I look forward
to seeing MacOnLine grow.
Mark L.
- Thanks, I just signed aboard
Monday, but I think you guys are great. Bob stayed with
me until the wee hours of the morning to get me
connected. (Rita?- I wasn't sure I got her name right, my
ears don't work as well as they used to) remembered my
voice each time I called. I had an interview for a tech
teacher position yesterday, and at the conclusion, I
reccommended your company to the head of Computer
Technology for Norfolk Public Schools. Bob, thanks for
sticking with a neo-webber like me.
Phyllis
- Thanks for the great reply! I'm
still laughing!
Thanks too for the list of access numbers.
Here's hoping 11,963,423 is a charm ;-)
Reno M.
- Wanted to say thanks for all
the help getting connected.
Still working out some problems but nothing we can't do
together.
Thanks for the A+ team effort & long hours you all
put in to make this the
best internet ISP out there.
Brian
- Is it possible, have I found
the home for my wayward internet connection? Possibly.
Even with my slightly annoying, eternally frustrating,
windows OS; Gosh!, you guys are the greatest. Love those
Apples. "HAIL MAC". . .still chuckling,
Ryan
- I have had a few people on the
site ask me about my MacOnLine service by e-mail.What can
I say,I used AOL when I first went online and quickly
found out that I needed Always Online to stay online.AOL
has made this software illegal and will use it as an
excuse to dump you if you have it on your system,and they
know its there,if you use AOL play around with your setup
before you go online and it will show everything on your
drive and Aol has all this information.They probably know
how much you have in the bank. The crunch came when I
spent more time offline rather than on and when they
started censoring comments about their service on Members
Helping Members,a great service run by Mac Users on AOL I
decided it was time to quit.
Back to MacOnLine.Their service is great,since I have
been with them I haven't been dumped once.Always get an
open line and their people are great.All Mac Savvy and
very helpful.Actually if you call them with a problem
they will keep you on the phone telling you how to
enhance yor machin even after your problem is solved.The
best bit is when the boss JR Cunningham gets online for
45 minutes and talks you thru the setup if you hav a
problem.MAC Users.MAC ISP $19.84 a month.
,ALWAYS ONLINE ,
Ray Hood
|
|
